Customer Service Archives

The Weekly Download – January 17, 2020

by Eden Spodek | Jan 17, 2020 | Brands, Customer Service, Digital Marketing, eCommerce, Events, Influencer marketing, Instagram, Leadership, Marketing, Pop Culture, PR, Social Media, Technology, The Weekly Download

Welcome back to your favourite roundup of all things digital marketing, tech and more… It’s time for The Weekly Download! Maple Leaf Foods CEO makes headlines after sharing his thoughts on the Flight 752 tragedy, an update on the possibility of Twitter “edit”...

The Weekly Download – August 2, 2019

by Eden Spodek | Aug 2, 2019 | Brands, Customer Service, PR, Social Media, Technology, The Weekly Download

What’s better than a Friday before a long weekend? A Friday before a long weekend with a side of The Weekly Download! Here’s what you might have missed this week: Capital One’s massive data breach, YouTubers fight back against demonetization, PM Justin Trudeau makes...

The Weekly Download – June 14, 2019

by Eden Spodek | Jun 14, 2019 | Brands, Customer Service, Digital Marketing, Eden Spodek, Events, Instagram, Marketing, Pop Culture, PR, Social Media, Technology, The Weekly Download

How are we feeling this morning, Canada? After a series filled with late (very late!) night games, and a nail biting, nerve wracking Game 6, the Raptors made HISTORY last night by winning the NBA championship title! The entire country was LIT UP, the celebrations went...

Listen to Customers: How Active Listening Can Improve Your Bottom Line

by Eden Spodek | Mar 25, 2019 | Customer Service, Social Media

How well do you listen to customers? I mean really listen? If active listening is not practiced regularly in your business, it could be having an impact on your bottom line. Here’s why. Why Active Listening is So Important Listening involves more than just hearing...

Three Common eCommerce Pain Points

by Eden Spodek | Feb 11, 2019 | Customer Service, Digital Marketing, eCommerce

You’ve put a lot of hard work into growing your eCommerce business. And your goal is to convert browsers – digital window shoppers – into purchasers. But sales aren’t where you would like them to be. So, what’s up? Let’s have a look at three common...

The Weekly Download – August 11, 2017

by Eden Spodek | Aug 11, 2017 | Brands, Customer Service, Marketing, Pop Culture, PR, Social Media, Technology, The Weekly Download

Happy Friday, friends! This week we’re chatting about how the Internet is helping reunite a little girl and her best friend, Instagram’s live broadcast update – seems there’s a new update from them every week, Alexandra Samuel’s take on smartphones and kids, a serious...